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Lifestyle Membership Questions

Subscription Questions

Livingood Daily

Where can I download the Livingood Daily App?

Do I have to create an account to use the App?

Do I need to have a Lifestyle Membership to use the App?

What do I do if the Scanner gives me the wrong information?

How do I set up notifications for the App?

Why isn't the App working for me?

Where are the Facebook Guides in the App?

I can no longer scan, what should I do?

How do I use the Livingood Approved Scanner?

Livingood Daily App Questions

Are Livingood Daily Supplements Third-Party Tested and Manufactured in the USA?

What do I do if I received an expired supplement?

Do you have samples of your Livingood Daily products?

What products do you recommend?

Why does my order have a Prop 65 warning?

Where can I find answers to my health questions?

Will warmer temperatures damage my order in transit?

Why is my Collagen + Multi clumping at the bottom of my cup?

Product Questions

How can I cancel my order?

Can I cancel an order after it has been shipped?

What do I do if I entered the wrong shipping address?

Can I split my payment on an order?

How do I use my discount code?

What forms of payment do you accept?

What is my gift card balance?

How do I log into my account?

How do I contact your customer support team?

How do I unsubscribe from emails and text messages?

Hello! Don't know where to start?

How do I purchase the Livingood Daily book?

Where can I purchase Livingood Daily products?

Did my Livingood Daily book order go through?

Can I pay with check/money order/certified check?

How long do I have to use my store credit?

How do your sales work?

What is Shop Pay and How Does it Work?

How to Build Your Own Collagen Bundle

The $1 Lifestyle Challenge + 7th Birthday Celebration

Order Questions

Can I use more than one card for my subscriptions?

Can I use a discount code on a Subscribe & Save order?

How do I skip one month of my subscription?

How do I remove an item from my subscription?

How do I change the frequency of my subscription?

How do I change the payment method associated with my subscription?

How can I update the shipping address for my subscription?

How do I manage items in my subscription?

Can I change when my next subscription order ships?

Can I combine multiple subscriptions into one, to save on shipping?

What is a Lifestyle Membership?

Can I upgrade my Lifestyle Membership?

How do I cancel my Lifestyle Membership?

How do I take advantage of the Lifestyle Trial?

How do I know if my order went through for the Lifestyle Trial?

When does my Lifestyle Trial begin and end?

Will I automatically be subscribed to a Monthly Membership when my Trial ends?

How do I manage my new Lifestyle Membership subscription?

Where is the Livingood Daily Lifestyle Member's Area?

How do I navigate the Members Area?

How do I track my order?

What do I do if I never receive my order?

What if my order arrived damaged?

How long does shipping take?

How long does my book take to ship?

What Are Your Shipping Options and Costs?

Should I use my PO Box or my physical address for my order?

Shipping Questions

How do I return or exchange an item?

Where is my refund?

What if I make a return on a purchase made through installments with Shop Pay?

Where is My Refund: Third Party Sellers?

Refunds/Returns Questions

How do I join the Facebook Challenge Crews?

Can I participate in the Challenge Crew without a Facebook account?

What’s included in the Facebook Challenge Crews?

How do I navigate the Challenge Crew?

What Is the Livingood Daily Challenge Accountability Partner Trial?

Access a Challenge Questions

Where is the Make Nutrition Simple Course I ordered?

Where are my digital downloads?

Will Dr. Livingood be a guest on my podcast, show, or come to my event?

Can I schedule an appointment or consultation with Dr. Livingood?

Can I get the Livingood Daily Book as an e-book or audiobook?

Online Resources Questions

Questions about editing, canceling, or updating your order.

Questions about editing, removing, or skipping an order.

Questions about editing and accessing our online Lifestyle Membership

Questions about shipping status, tracking, etc.

Questions about returning your order for a refund or exchange.

Questions about accessing a Facebook Challenge Crew.

Questions about our online and/or digital products.

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