Where is my refund?Updated 9 days ago

What to Expect After Requesting a Refund

• You will receive a refund confirmation email once your refund has been processed.
• If you returned physical item(s), the package must first be received by our warehouse before a refund can be issued.
• Return processing for mailed-back items typically takes approximately 1–2 weeks after the package has been delivered to our warehouse.
• Refund timelines for returned physical products begin once the package has been delivered to our warehouse — not from the date the return label was created or the package was mailed.
• After a refund is issued, your bank or payment provider may take an additional 10+ business days (Monday–Friday, excluding U.S. holidays) to post the funds back to your account.

If you do not see the refund posted after that timeframe, we recommend contacting your bank or payment provider directly for additional information.

Shop Pay Installments Refunds

If you used Shop Pay Installments and still have remaining payments on your plan, your future installment payments may be adjusted or canceled instead of receiving a separate refund deposit.

You can learn more about Shop Pay Installments on their website.

Additional Information

Please note that original shipping charges are non-refundable unless otherwise stated.

You can also review our Refund Policy on our website for additional details.

Need help with a return or exchange? Check out our Return & Exchange Help Center article for more information.

If you still need assistance, please contact support team here!