First, we recommend checking your tracking number to be sure it was delivered. The tracking information was emailed to you after your order shipped. It can also be found by logging in to your account and clicking on the order number in your Order History.
If the tracking shows the order was delivered, but you did not receive it, we recommend waiting 48 hours (since we've found packages can be marked delivered prematurely) before reaching out to the carrier (USPS, UPS, or FedEx).
If you still don't see it after 48 hours, reach out to our Support Team here, and we will do our best to help! Under the Manage My Order drop-down menu, be sure to select "Track My Order."