What Do I Do if the Scanner Gives Me the Wrong Information?Updated 16 days ago
If the Livingood Daily App Scanner gives you information that doesn't look correct, you can report it directly within the app so our team can review your feedback.
Scanner information may occasionally need to be updated as products change, existing products are updated, or new products are added.
From the Scanner tab, select Report Incorrect Data at the bottom of the screen.
How Do I Report Incorrect Scanner Information?
After selecting Report Incorrect Data, you'll be able to tell us what happened and provide additional details to help our team review the issue.
Select the option that best describes what you experienced:
- Ingredient was wrongly spotted
- Ingredient was missed
- Other feedback
Then, use the Details box to provide any additional information that may help our team understand what the Scanner identified incorrectly.
Once you've added your feedback, select Submit.
What Happens After I Submit a Report?
Your feedback is sent directly to our tech team for review. They'll review the information you've provided and determine whether an update or change to the Scanner is needed.
Please note that you will not receive an individual response after submitting a report. However, all feedback submitted through the app is sent to the appropriate team for review.
Submitting a report will not immediately change the information displayed in your scan.
Do I Need to Contact Customer Support?
No. If you've submitted a report through the app, you do not need to contact our Customer Support Team separately about the same Scanner information.
Our Customer Support Team is unable to make changes or updates to Scanner data. Using Report Incorrect Data within the app ensures your feedback goes directly to the team that can review the information and make updates when needed.
What Information Should I Include?
The more detail you can provide about what appears to be incorrect, the better our team can understand and review your feedback.
For example, let us know if an ingredient was incorrectly identified, an ingredient was missed, or if you believe the information shown for a product may be outdated.